Business telecoms

If you are unfortunate enough to experience a telecoms fault, you can report the fault online by logging in to Customer Zone or by calling our customer service team. You can use the below checker to see if it's a local issue.

Local network status checker

Alternatively, we will carry out live line tests and advise you on any simple equipment checks you can carry out yourself.

If following these checks the fault is still present then, following time related charge confirmations, we will liaise with Openreach engineers on your authority to rectify the fault as soon as possible, keeping you fully updated every step of the way. On certain occasions it may be possible to offer you a temporary call diversion facility.

The Telephone Preference Service (TPS) helps to ensure your telephone number is no longer available to organisations who contact you with offers you do not wish to receive. Registration is free and can be completed by visiting the TPS website. 

Yes, you could include business Wi-Fi as part of your telecomms service or you can treat it as separate. Here at Clear Business, we make all of our services simple - allowing small businesses to pick and choose precisely what they need.

If you’re looking to switch business telecoms providers, we’ll discuss how to go about making the move and can cover up to £300 should your existing provider charge a termination fee⁶.

^1. The actual speed you will receive is subject to time of day, location, premises wiring and wi-fi connection.

^2. £9.99 delivery charge applies. If you terminate your contract with Clear Business and you have taken a router which is not returned within 14 days of termination at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT.

^3. If we are unable to process the porting of your existing number then we’ll contact you to agree the next steps.

4. According to the national Infrastructure Commission, Full Fibre has five times fewer faults than copper connections. Information from: https://www.openreach.com/fibre-broadband/'

5. https://www.openreach.com/broadband-network/fibre-availability

6. Applies to Landline and Broadband customers only. There is a maximum of one payment to the bank account, details of which we hold for you, of up to £300 in total per customer. To qualify for this offer, you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the ETC and the date of the invoice, which must be after the date on which Clear Business placed an order to transfer your services to Clear Business. Clear Business may require a copy of your existing contract to validate you are being correctly charged an ETC. If the contract between you and Clear Business is terminated as described in clause 13.4 of your terms and conditions, you must repay all ETC amounts in full. The amount we will pay is the lower of (1) your ETC and (2) £300.