Terms and pricing

View the Charges Schedule for customers who agreed a contract before 20 November 2023.

View the Charges Schedule for customers who agreed a contract on or after 20 November 2023.

View the Charges Schedule for customers who agreed a kinex or Unicom contract

View the Charges Schedule for customers who agreed a Woav contract

Read our business insurance terms of business

Find a printable version here

Customers can request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or switching information free of charge for up to 25 mobile numbers by text message, phone or online. To find out more, view our mobile switching guidance on our Telecoms help page.

Find out all you need to know about switching and porting compensation on our telecoms help page (FAQs Section). Here, you can also find information on our 4G broadband back up compensation.

View our Service Level Agreements for fault repairs.

View our Pricing Schedule.

You will be charged pass through amounts if you are outside of your fixed term contract, on a deemed contract, have automatically rolled onto a 12 month tariff or you have agreed a pass through tariff with us at the point of sale. View current pass through amounts here. For more information, click here.

Clear Business provides several business energy options to our small business customers, including a choice when it comes to how their business electricity is sourced.

Our 100% Renewable Electricity tariff is backed by renewable energy sources, including wind farms1. By choosing this tariff, based on average consumption, a typical Clear Business customer on a renewable tariff will save 2.20 tonnes of CO2 from entering the atmosphere¹.

Our standard electricity tariff is not backed by 100% renewable energy but may suit you if you’re looking to pay cheaper prices.

Our Fuel Mix Disclosure

Like other energy suppliers, we publish the mix of fuels used to generate the electricity supplied between 1st April to 31st March by 1st October every year.

You will be charged passthrough amounts if you are outside of your fixed term contract, on a deemed contract, have automatically rolled onto a 12 month tariff or you have agreed a pass through tariff with us at the point of sale.

View current pass through amounts here. For more information, click here

¹Based on an annual average consumption of 10,614 kWh, valid as of 01/04/2023 for consumption between 01/04/2022 & 31/03/2023. Calculated using Greenhouse gas reporting: Greenhouse gas reporting: conversion factors 2023 - GOV.UK. Like all energy suppliers, we are only allowed to publish the relevant figures for the year up to the end of March once we reach October that same year.