Our commitment to you

We provide our customers with the very best levels of customer service and care. We always aim to deal with small businesses in an honest and transparent way. Let's be clear. 

Plain speaking 

We do essential business services, but we don’t talk in jargon. Just clear language you’ll understand. 

There’s enough jargon in business as it is, so we will keep it plain and simple. 

Clear Business complaints – putting it right 

We know that running a business takes time, money and energy. When it comes to your essential business services, you want value for money and zero hassle.

We also know that sometimes things go wrong. If they do, then we’ll look into it for you and act quickly to put it right. We'll also keep you informed of progress every step of the way. 

Like the world of business, we don’t stand still. In fact we’re constantly reviewing the way we do things. And we’re happy to hear your honest feedback or any ideas you have about how we might improve. To find out more, have a look at our complaints procedure.

Customer service

Here for you 

Clear Business can provide all your essential business services. One supplier. One bill. One less thing to think about. That’s what you’ll get when you work with a small business specialist. 

There’s no expensive 0870, 0844 or 0845 numbers when you want to speak to us. Your calls will always be charged at local rate. 

Governance

Here for you 

Our aim is that our services are delivered to the highest standards and that our service team goes above and beyond to meet our customers’ needs. We work on a continuous improvement model too, so we can keep getting better and better. These bodies help us along the way. 

Our regulators

Clear Business is part of Verastar Ltd which takes its regulatory requirements very seriously. We work closely with the regulators across all our industries.  

Ofcom 

Ofcom is the regulator for communications services including Phone, Broadband and Mobile services. It is an independent body and its duties come from Parliament. Its priority is to look after the end user, sometimes by promoting competition among suppliers. This is so that customers get the best service. 

Ofwat 

OFWAT is a non-ministerial government department. It is the economic regulator of the water sector in England and Wales. Its role is to help the sector build trust and confidence with customers and wider society. 

Ofgem 

Ofgem is the Office of Gas and Electricity Markets. It is a non-ministerial government department and an independent National Regulatory Authority. Its principal objective is to protect the interests of existing and future Electricity and Gas customers. This includes promoting value for money and promoting security of supply and sustainability. 

WICS 

WICS (the Water Industry Commission for Scotland) is a non-departmental public body whose mission is to manage an effective regulatory framework. It encourages the Scottish Water industry to provide a high-quality service and value for money to customers.  

FCA 

The Financial Conduct Authority (FCA) aims to make financial markets work well so that customers get a fair deal. They do this by protecting customers, enhancing market integrity and promoting competition. 

Our Accreditations

Our operating systems, and dedication to people – both internally with our colleagues and externally with our valued customers – have been accredited by nationally recognised standards. 

Best Companies  

In 2022 we were awarded ‘One to Watch’ and awarded ‘A top 50 services company to work for in the UK’ accolade through the bHeard Best Companies survey. 

Investors In People 

IIP defines what it takes to leads, support and manage with excellence. Successful accreditation is a sign of a great employer. An outperforming place to work and an employer with a commitment to a sustained success. 

IS09001 

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do. Importantly they have a Quality Management System in place to ensure consistency and improvement. This leads to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained. 

ISO14001 

ISO 14001 was first introduced in 1996 as a British Standard. It requires organisations to have an environmental policy and action plan in place to manage their impact on the environment. Certified organisations are committed to continuous improvement. They are assessed annually to ensure progress is being maintained. Our independent assessment was conducted by the British Assessment Bureau, accredited by UKAS. 

Our network

We’re here to give small businesses the essential services they need. Simple.  

We are very proud of our network. The strong relationships we have built allow us to offer reliable business services at great prices. We supply telecoms, water, gas and electricity, payments and insurance services¹ to UK small businesses. It's all we do. Multi-service delivery – all in one place. Simple.  

There’s no disruption to service and no fee when you switch to us. Just the same essential business services at a better price. 

Talk to us and find out more about the 160,000 essential services we provide to UK small businesses who rely on us to save them time and money. 

Making life simple for small businesses 

Clear Business supports a wide range of small business customers. From Farming to Hair & Beauty and from all over the country, including those hard to reach places. We provide them with business services that are essential to keep their business running. 

We also save small businesses valuable time and money when they use our other services. We’ll even pay towards existing provider exit fees⁷.  

So, talk to Clear Business. We’ll take care of the essential services; you take care of your business.