We’ll always try and do everything we can to ensure you’re completely satisfied, though we recognise that problems an occasionally arise.
The quickest and most effective way for us to resolve your complaint is by WhatsApp or Live Chat or by calling us on 0333 014 3131.
To make sure your complaint is resolved quickly, we’ve put together the following steps.
- Your contact details (Name and Address) or simply include your account number
- Any background information on the issue
- The impact the issue is having on you
- What you would like to happen as a resolution
No matter how you get in touch, we’ll need a few things from you:
Step 1
Letting us know
Our Customer Service Advisors have been empowered to resolve complaints on the first call whenever they can. Please call us in the first instance to get your issue resolved in the quickest manner possible. The phone number for this team is 0333 014 3131.
Step 2
Trouble resolving your complaint
If your complaint can't be resolved by one of our Team Managers, it'll be passed to our Complaint team. One of the team will acknowledge your complaint and complete a full review. Further investigation may be needed but you’ll be kept updated every step of the way.
If you're unable to contact us by WhatsApp, Live Chat or by phone, you can write to the Customer Care Team at:
Clear Business, PO Box 156, Blyth, NE24 9GH. Written enquiries may result in longer response times.