Request a display unit

A “display unit”, “in-home display”, “device” or “smart meter monitor”; it’s all the same thing!  

It’s a small, portable monitor that communicates with your smart meter to show your energy usage in near real-time.   

Being able to see this information can help you to understand how much energy you’re using and allows you to take steps to save energy and reduce costs.  

Our third-party provider, SMS, will send the display unit out on our behalf. 

When you get the display unit, there’ll be a phone number included that you’ll need to call.  

When you phone this number, our third-party provider, SMS, will guide you through setting up your new display unit.   

Unfortunately, we don’t offer a pounds and pence view of your energy usage. 

It really depends on how your services have been set up.   

Give us a call on 0333 014 3131 and we’ll let you know. We have a team of advisors available Monday to Friday, 8am to 6pm to help. 

Similar to a wireless router, your display unit needs to be within close proximity to the meter. 

You’ll know when you’ve found an ideal location as the signal strength will be strong. 

If you’ve recently paired your device, please allow 24-48 hours for the display unit to configure.  

If you’re still having issues with your display unit, please speak to us on 0333 014 3131 or email displayunit@clearbusiness.co.uk. If emailing, it would be helpful for you to let us know how far away the display unit is from the meter and if possible, provide us with photograph of the problem.  We’ll be in touch to assist you.  

If you would prefer to give us a call, we have a team of advisors available Monday to Friday, 8am to 6pm to help by calling the above phone number. 

A full list of how we use your consumption data is available in our terms and conditions which can be found here: www.clearbusiness.co.uk/terms-and-pricing.  

Call us on 0333 014 3131 or email us on displayunit@clearbusiness.co.uk. We have a team of advisors available Monday to Friday, 8am to 6pm to help resolve your questions. 

¹If your smart meter was installed less than 12 months ago, we will provide the data available at the point of request.”

²Letters of Authority must contain all relevant information for us to identify the customer, be signed within the last 12 months and be either on the customer’s letterhead or include a digital certificate/audit trail clearly showing the customer’s email address.