We will always try and do everything we can to ensure that our customers are happy. Unfortunately, problems can arise which means that sometimes this is not the case.
We want to make sure that the issue is resolved quickly and to the satisfaction of our customers.
Please select your product below:
Scotland Water
Complaints Procedure
England Water
Complaints Procedure
Telecoms
Complaints Procedure
Energy
Complaints Procedure
Card payments
Complaints Procedure
Business insurance
Complaints Procedure
Can't find what you're looking for?
Our self-serve portal, Customer Zone enables enables our energy, water, telecoms and payments customers to simply and quickly do the things you need at a time that suits you. You can view your invoices from the last 36 months, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more.