The average annual spend for an in-contract non-smart meter Gas supply is £2,298, which averages at a monthly spend of £192. The average annual spend for an in-contract non-smart meter Electricity supply is £3,301 annually, averaging at £275 per month. Therefore, a £300 bill credit would cover a month of free energy for the average customer.
Terms and conditions apply to the Verastar Limited t/a Clear Business smart meter prize draw. By entering the prize draw, you’re agreeing to the following terms and conditions:
1. Entrants must be over 18 and based in the UK to qualify. 2. Subject to these terms and conditions, customers will be entered into the prize draw upon successfully getting a smart meter installed by 31 October 2024 and giving consent to enter the prize draw. 3. The prize draw is open from 2 September 2024 to 31 October 2024 inclusive. Customers who get a smart meter installed after 31 October 2024 will not be entered into the prize draw. 4. The winner will be drawn at random on 6 November 2024. The winner will receive a bill credit of £300. 1 prize of £300 available across the Verastar group. 6. There is no cash alternative. 7. Each smart meter installed in each premises is an entry. 8. The winner will be advised by email and must respond to claim the prize by 5pm on 13 November 2024 otherwise the prize will be forfeited. 9. Verastar Limited t/a Clear Business reserves the right to amend, suspend or withdraw the prize at any time for any reason and to amend these Terms and Conditions at any time without notice, in each case at its sole discretion. Any decision made by Verastar Limited t/a Clear Business in connection with the prize will be final. 10. The promoter is Verastar Limited t/a Clear Business. Registered Number 3667643. Registered Office: No 1 Dovecote, Old Hall Road, Sale, M33 2GS.
Trustpilot statistics are correct as of 28/06/2024.
Clear Business is part of the Clear Business group. The group is Inspire Payment Services Limited (payment services), Verastar Limited (telecoms) and TBO Services Limited (insurance) which all trade as Clear Business, and Clear Business Water Limited (water), Sinq Power Limited (electricity) and Economy Gas Limited (gas).
For water customers in England and for insurance customers, we will not pay towards any exit fees that you may incur from your previous supplier.
For water customers in Scotland
There is a maximum of one credit of up to £300 in total per customer. To qualify for this offer you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the termination fee and the date of the invoice. We may require a copy of your existing contract to validate you are being correctly charged a termination fee. Any termination fee credit can only be used to pay for services provided by us. If the contract between you and us is terminated during the initial supply period, you must repay all termination fee credits in full. The amount we will credit is the lower of (1) your termination fee and (2) £300.
For telecoms and broadband
There is a maximum of one payment to the bank account, details of which we hold for you, of up to £300 in total per customer. To qualify for this offer, you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the ETC (Early Termination Charge) and the date of the invoice, which must be after the date on which Clear Business placed an order to transfer your services to Clear Business. Clear Business may require a copy of your existing contract to validate you are being correctly charged an ETC. If the contract between you and Clear Business is terminated during the Minimum Period (as defined in your terms and conditions), you must repay all ETC amounts paid by Clear Business in full. The amount we will pay is the lower of (1) your ETC and (2) £300.
For card payments
Card payment services are provided by Inspire Payment Services Limited trading as Clear Business.
One Clear Business Payments account credit available for customers who enter into an agreement for at least 12 months. Maximum account credit is the lower of:
- your termination charge;
- your remaining terminal contract liability; and
- the maximum credit limits listed below, dependent on turnover levels:
| Minimum annual turnover | Account Credit |
|---|---|
Less than £50,000 | £100 |
£50,000 | £200 |
£125,000 | £300 |
£250,000 | £500 |
£500,000 | £750 |
£1,000,000 | £1,000 |
To qualify for this offer, you must provide:
• your two most recent merchant statements from your previous provider and either
• a valid cancellation invoice clearly showing your termination charge from your previous supplier and proof of payment by you; or
• a copy of your terminal contract showing the contracted term for which you remain liable, your most recent terminal invoice and proof of payment for that invoice.
If the agreement between you and Clear Business is terminated during the initial term (as set out in your agreement) or your monthly card turnover is more than 50% below 1/12th of your estimated annual card turnover, you must repay all amounts credited by Clear Business in full. Offer may be withdrawn at any time.
55,000 have switched
Clear Business’ licensed provider, Clear Business Water Ltd, is a wholly owned subsidiary of Verastar Ltd to which over 55,000 Scottish customers have switched since 2013.
Guaranteed savings
Guaranteed savings on water and waste water services. For customers in Scotland, this is compared to the Business Water Default Maximum tariff as set by the Water Industry Commission for Scotland. For customers in England, this is compared to the incumbent provider's default tariff.
Call bundles
Pricing and terms for each call bundle can be viewed on the Charges Schedule. Call bundles subject to availability based on your existing service. Fair use policy applies. Excludes line rental, seat rental and any other network services, which are charged in addition. Calls capped for the first hour of the call, after which calls are charged at the pence per minute rate detailed on the Charges Schedule. Excludes calls to Lyca mobiles, which are charged at FW7 (please refer to Charges Schedule). All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. Minimum period of 1 month and non-refundable.
Unlimited usage
Applies to our unlimited packages only. Clear Business operates a fair usage policy for its Unlimited Copper, Part-Fibre and Full-Fibre broadband services. You will incur no additional charge or suspension of service as a consequence of exceeding any usage threshold. If your use of the service is adversely affecting the network (or any part of it) or other customers, then Clear Business may moderately regulate your usage.
Line Assurance
Applies to all services on the line. Line Assurance can be cancelled at any time by calling us on 0333 014 3131. You must be able to provide access to the affected site at the time of the scheduled appointment and must complete any equipment checks we request prior to the appointment being made. Any engineer charges as a result of these conditions not being met will not be covered by Line Assurance. Cover is subject to our Acceptable Use Policy.
Join 40,000 businesses who have already switched
Clear Business is part of the Clear Business Group to which over 40,000 businesses have switched their broadband.
Fibre broadband
Fibre broadband is subject to availability.
Full Fibre broadband speeds
The actual speed you will receive is subject to time of day, location, premises wiring and Wi-Fi connection.
Part-Fibre and Copper download speeds/upload speeds
Based on 10% of our customers on the network achieving this speed or faster. Speed is subject to line distance from the exchange, or the principal connection point for fibre, to your premises and line quality. Speeds vary significantly by location. External factors e.g. internet congestion and premises wiring also affect speed. Fibre is subject to exchange availability.
Full Fibre fewer faults
According to the National Infrastructure Commission, Full Fibre has five times fewer faults than copper connections. Information from www.openreach.com/fibre-broadband/
Wi-Fi 6 router
£9.99 delivery charge applies. If you terminate your contract with Clear Business and you have taken a router which is not returned within 14 days of termination at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT. Benefits quoted from https://uk.pcmag.com/wireless-routers/122115/should-you-upgrade-to-wi-fi-6 and is correct as of 12/10/2023.
Unlimited calls and texts
Only applies to UK mobiles and UK numbers beginning 01, 02, 03.
Unlimited data
If we believe that your use of data is adversely affecting the network (or any part of it) or other customers, then we may impose network protection controls.
Plans and packages
SIM only plans do not include a handset.
O2 Network reliability
Network provided by O2. O2 won ‘Most Popular Mobile Network’ and ‘Best Network for Roaming’ at the Uswitch Telecoms Awards 2023.
Divert calls from your Clear Business landline to your mobile
Feature charge and call charges may apply. Please see our Charges Schedule for more information.
Latest handsets
Handsets shown available at the time of print. Handset range may vary depending on stock availability when you place your order. Colour shown may differ to colour provided. Other makes/models are available.
Card payment services are provided by Inspire Payment Services Limited trading as Clear Business.
Other supplier termination fees
One Clear Business Payments account credit available for customers who enter into an agreement for at least 12 months. Maximum account credit is the lower of:
- your termination charge;
- your remaining terminal contract liability; and
- the maximum credit limits listed below, dependent on turnover levels:
| Minimum annual turnover | Account Credit |
|---|---|
Less than £50,000 | £100 |
£50,000 | £200 |
£125,000 | £300 |
£250,000 | £500 |
£500,000 | £750 |
£1,000,000 | £1,000 |
To qualify for this offer, you must provide:
• your two most recent merchant statements from your previous provider and either
• a valid cancellation invoice clearly showing your termination charge from your previous supplier and proof of payment by you; or
• a copy of your terminal contract showing the contracted term for which you remain liable, your most recent terminal invoice and proof of payment for that invoice.
If the agreement between you and Clear Business is terminated during the initial term (as set out in your agreement) or your monthly card turnover is more than 50% below 1/12th of your estimated annual card turnover, you must repay all amounts credited by Clear Business in full. Offer may be withdrawn at any time.
YouLend
Clear Business is not a lender. Clear Business will receive a commission if you are approved by YouLend Limited. The cash advance is provided by YouLend Limited or one of its group companies. Acceptance and funding amount are subject to YouLend Limited’s approval.
First 3 months free
Offer only applicable for customers who enter into an agreement for at least 12 months. If the agreement between you and Inspire Payment Services Limited t/a Clear Business (Clear Business) is terminated during the initial term (as set out in your agreement), this discount must be repaid to Clear Business in full. Offer cannot be used in conjunction with any other offer and may be withdrawn at any time.
£150 loyalty bonus
Offer available to Inspire Payment Services Limited t/a Clear Business customers only. If you also take broadband services from our sister company kinex/Unicom/Clear Business, we’ll apply a credit of £150 to your new kinex/Unicom/Clear Business account when your broadband services go live. Offer available to new kinex/Unicom/Clear Business broadband customers only until 30 June 2023.
Credit can only be used against your kinex/Unicom/Clear Business account. £150 loyalty bonus can only be claimed once per Clear Business payments account. If you cancel your broadband services before the end of any fixed term, the credit must be repaid.
Feefo Awards
Clear Business has been awarded the Feefo Platinum Trusted Service Award in 2024, 10 Years of Excellence. This exclusive award recognises our consistent service performance, customer interaction, and engagement for our insurance services. We were also presented with the Feefo Gold Trusted Service Award in 2020 and the Platinum Trusted Service Award in 2021, and 2022 under our previous trading name The Insurance Octopus (Our name - Clear Business)