TERMS & CONDITIONS

Below, you will find links to the terms and conditions of our products and services. To make it easier for you to find the document you are looking for, all you need to do is click on one of the ‘HERE’ links’ regarding the information you are interested in:

To view our Combined Energy terms and conditions (effective from 13th February 2019), click HERE.

To view our Energy Fuel Mix Disclosure 2018, click HERE.

To view our Combined Telecoms terms and conditions (effective from 21st June 2019), click HERE

To view our Scotland Water (Clear Business) terms and conditions (effective from 13th February 2019), click HERE.

To view our Scotland Water (Aimera) terms and conditions (effective from 1st July 2018), click HERE.

To view our England Water (Clear Business) terms and conditions (effective from 13th February 2019), click HERE.

To view our Telecoms Service Schedules, click HERE.

To view our Service Level Agreements for fault repairs, click HERE.

To view our Mobile switching guidance, click HERE.

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